Connect Fluent Support and Gmail

Fluent Support runs your helpdesk inside WordPress, but managers, account owners and customers still live in their inboxes. FlowMattic sends the right Gmail message at the right ticket event: an alert when a ticket opens, a survey after it closes, an escalation when nobody has answered. For WordPress businesses that sell and support from the same site.

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6 triggers 34 actions 6 example workflows 1 ready-made template Unlimited runs

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When this happens in Fluent Support6 triggers

Do this in Gmail18 actions

1. TriggerTicket Created

2. ActionSend Email

When Fluent Support fires Ticket Created, FlowMattic runs Send Email in Gmail with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Fluent Support and Gmail workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Email the support lead when a new ticket arrives

Small teams that do not sit in the Fluent Support dashboard all day get the subject, customer and first message in Gmail, with a link to open the ticket.

Ticket CreatedSend Email

Send a satisfaction survey a day after an agent closes a ticket

A Delay gives the customer time to confirm the fix, then a Gmail template email asks them to rate the help, sent from a real address they can reply to.

Agent Closes a TicketDelaySend Template Email

Escalate tickets that are still waiting after four hours

The workflow waits, reads the ticket again with Get Specific Ticket, and a Filter checks it is still open with no agent reply. Only then the manager gets an escalation email.

Ticket CreatedDelayGet Specific TicketFilterSend Email

Copy the account manager on replies from key customers

A Filter checks the customer's email domain against your list of key accounts. Their replies are forwarded to the account manager's Gmail so they know about problems before renewal talks.

Customer Replies to a TicketFilterSend Email

Email a weekly list of open tickets to the owner

Every Monday a Schedule pulls the tickets with Get All Tickets, Data Transformer keeps the open ones and the business owner gets one email with what is still waiting.

ScheduleGet All TicketsData TransformerSend Email

Keep an email record of deleted tickets

Deleting a ticket removes its history from the helpdesk. An email to an admin mailbox with the subject, customer and date keeps a trail for audits.

Ticket DeletedSend Email

Set up: new ticket alerts in Gmail

Once this is in place, every new Fluent Support ticket sends one email from your Gmail account to the support lead.

Connect Gmail
Under Connects in FlowMattic, add a Gmail connection with the Google account the alerts should come from.
Start with Ticket Created
Create a workflow with the Fluent Support Ticket Created trigger. It runs on the same WordPress site, so it needs no connection. Open a test ticket to capture the fields.
Write the email
Add Gmail Send Email, enter the lead's address, and build the subject and body from the ticket title, customer name, priority and first message.
Test and switch on
Send the test email, check it arrives with the right details and switch the workflow on.

Gmail app icon — Built on the FlowMattic canvas. Test each step with real data, then switch the workflow on.

From Fluent Support	To Gmail
Ticket title	Subject
Customer name	Body: from
Customer email	Reply-to
Ticket priority	Body: priority
Ticket content	Body: message

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

These workflows send email through Gmail, so a reply sent in Gmail does not go back into the ticket. Ask customers to reply in the ticket, or have agents answer there with Reply to Ticket.
Ticket Created fires for tickets opened by agents as well as customers. Add a Filter on who created it if alerts should cover only customer tickets.
Google limits how many emails one account can send each day. Use a team Google Workspace account for alerts on a busy helpdesk.

Fluent Support

Integration page

Triggers (6)

Ticket CreatedTriggers when a new ticket is created by either customer or agent
Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
Agent Closes a TicketTriggers when an agent closes the ticket
Customer Closes a TicketTriggers when a customer closes the ticket
Ticket DeletedTriggers when a ticket is deleted

Actions (16)

Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using CustomerCreates a new ticket
Reply to TicketReply to a ticket as a agent
Update Any ReplyUpdate any reply
Add Tag to Ticket (Pro)Add a tag to a ticket
Remove a Tag From Ticket (Pro)Remove a tag from a ticket
Get All TicketsGet all tickets
Get Specific TicketGet specific ticket by ticket id
Delete Ticket(s)Delete a ticket(s) by ticket id(s)
Delete ReplyDelete a reply by response id
Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
Update CustomerUpdate an existing customer
Get Customer By IDGet a specific customer by customer id
Get All CustomersGet all customers
Delete CustomerDelete a customer by customer id
Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory

Gmail

Integration page

Actions (18)

Send EmailSend an email to the recipient
Send Template EmailSend an email using the FlowMattic email template
Find EmailFind an email in Gmail
Find Multiple EmailsFind multiple emails in Gmail
Mark Email as ReadMarks the email as read by the thread ID
Get Email DetailsGet the details of specific email from Gmail
Reply to EmailReply to the email
Create DraftCreate a draft of the email
Send DraftSend the draft of the email
Delete DraftDelete the draft of the email
Create Draft ReplyCreate a draft reply of the email
Send Draft ReplySend the draft reply of the email
Delete Draft ReplyDelete the draft reply of the email
List All LabelsList all labels in Gmail
Create LabelCreate a label in Gmail
Delete LabelDelete a label in Gmail
Add Label to EmailAdd a label to the email
Remove Label from EmailRemove a label from the email

Why run this pair with FlowMattic

Fluent Support and Gmail connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Ticket content stays on your server

Customer messages go from Fluent Support to Gmail through your own WordPress site, without a third service storing support conversations.

Every alert on the same plan

Runs are unlimited, so sending an alert, a survey and an escalation for each ticket does not add to your costs.

Real inbox, real replies

Emails come from your Gmail address, so customers and colleagues can reply to a person instead of a no-reply sender.

Common questions

Can Fluent Support send notifications through Gmail instead of WordPress mail?

Yes, for the messages you build in FlowMattic. Each workflow uses Gmail Send Email or Send Template Email, so those messages go out through your Google account rather than the server's mail function.

Can I send a survey only after the customer closes the ticket?

Yes. Use Customer Closes a Ticket instead of Agent Closes a Ticket as the trigger, or build one workflow for each so both cases get a survey.

Can different products email different managers?

Add a Router after Ticket Created that checks the product or mailbox in the ticket data, with one Send Email step per manager.

Can Gmail messages create Fluent Support tickets?

Not with Gmail as a trigger, since it has none here. Catch the message with another trigger, such as a Webhook from a form or mail tool, and run Create a New Ticket Using Customer.

Did not find your answer? You can browse the help center or ask us directly.

Start automating Fluent Support and Gmail

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

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Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Fluent Support integration 2.1.0, Gmail integration 1.2.0.