Connect Gravity Forms and Fluent Support

Gravity Forms already sits on your WordPress pages, and Fluent Support runs the helpdesk on the same site. FlowMattic connects the two: a form entry becomes a Fluent Support customer, a ticket with the right title and tags, or an update to a ticket that is already open. Support teams get structured requests without asking customers to use a second form.

Try FlowMattic free See example workflows

7 triggers 16 actions 7 example workflows 2 ready-made templates Unlimited runs

Try a pairing

When this happens in Gravity Forms1 trigger

Do this in Fluent Support16 actions

1. TriggerNew Form Submission

2. ActionCreate OR Get Customer Info

When Gravity Forms fires New Form Submission, FlowMattic runs Create OR Get Customer Info in Fluent Support with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Gravity Forms and Fluent Support workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Ready-made template

Add each Gravity Forms contact as a Fluent Support customer

Every person who fills in a form gets a customer record in the helpdesk, so when they write in later, agents already see who they are and when they first got in touch.

New Form SubmissionCreate OR Get Customer Info

View the template

Open a ticket from a Gravity Forms support form

The form asks for product, order number and a description. FlowMattic finds or adds the customer and opens a ticket in their name, so the request starts with the details agents need.

New Form SubmissionCreate OR Get Customer InfoCreate a New Ticket Using Customer

Handle warranty claims as tagged tickets

A warranty or returns form with Gravity Forms conditional fields opens a ticket and tags it Warranty, so the returns team works from its own filtered queue.

New Form SubmissionCreate a New Ticket Using CustomerAdd Tag to Ticket (Pro)

Build a clear ticket title from several form fields

Text Formatter joins the product, order number and issue type into one title, such as Pro plan, order 1042, login problem, so agents can sort the queue at a glance.

New Form SubmissionText FormatterCreate a New Ticket Using Customer

Flag unhappy answers on a post-ticket survey

A satisfaction survey passes the ticket ID in a hidden field. A Filter keeps low scores, and the workflow tags that ticket so a team lead reviews how it was handled.

New Form SubmissionFilterGet Specific TicketAdd Tag to Ticket (Pro)

Log walk-in or phone requests as agent tickets

Staff at a service desk fill in a private Gravity Forms form during the conversation. The ticket is opened by an agent for the customer, so in-person requests join the same queue.

New Form SubmissionCreate a New Ticket Using Agent

Set ticket priority with an AI Agent

An AI Agent reads the description and picks urgent, normal or low. A Router then opens the ticket and adds the matching tag, so outages are not buried behind how-to questions.

New Form SubmissionAI AgentRouterCreate a New Ticket Using CustomerAdd Tag to Ticket (Pro)

Set up: form contacts as helpdesk customers

At the end, each Gravity Forms entry adds the person to Fluent Support as a customer, or finds them if they are already there.

Trigger on New Form Submission
Create a workflow and choose Gravity Forms with New Form Submission. Both plugins run on this WordPress site, so no connection is needed.
Pick the form and test it
Choose the form, then submit a test entry so FlowMattic captures each field.
Add Create OR Get Customer Info
Add a Fluent Support step with Create OR Get Customer Info and map the email, first name and last name fields.
Test and switch on
Test the step, check the customer in Fluent Support and switch the workflow on.

Import the ready-made template Beginner, about 5 min to set up

From Gravity Forms	To Fluent Support
Email field	Customer email
Name: First	First name
Name: Last	Last name
Phone field	Phone

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

Gravity Forms field names come from your own form, so the mapping above is an example. A form without an email field cannot create or find a Fluent Support customer.
Add Tag to Ticket (Pro) needs Fluent Support Pro; creating customers and tickets works with the free plugin.
Tickets these workflows create still fire Fluent Support's Ticket Created trigger, so any workflow already watching new tickets will run for them as well.

Gravity Forms

Integration page

Triggers (1)

New Form SubmissionTriggers when a new contact form submission is received

Fluent Support

Integration page

Triggers (6)

Ticket CreatedTriggers when a new ticket is created by either customer or agent
Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
Agent Closes a TicketTriggers when an agent closes the ticket
Customer Closes a TicketTriggers when a customer closes the ticket
Ticket DeletedTriggers when a ticket is deleted

Actions (16)

Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using CustomerCreates a new ticket
Reply to TicketReply to a ticket as a agent
Update Any ReplyUpdate any reply
Add Tag to Ticket (Pro)Add a tag to a ticket
Remove a Tag From Ticket (Pro)Remove a tag from a ticket
Get All TicketsGet all tickets
Get Specific TicketGet specific ticket by ticket id
Delete Ticket(s)Delete a ticket(s) by ticket id(s)
Delete ReplyDelete a reply by response id
Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
Update CustomerUpdate an existing customer
Get Customer By IDGet a specific customer by customer id
Get All CustomersGet all customers
Delete CustomerDelete a customer by customer id
Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory

Why run this pair with FlowMattic

Gravity Forms and Fluent Support connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Keep the forms you already built

Your Gravity Forms conditional fields, uploads and styling stay as they are, and the helpdesk gets clean tickets from them.

Everything stays on one site

Gravity Forms, Fluent Support and FlowMattic all run on your WordPress site, so customer details never pass through an outside service.

No charge per ticket

Runs are unlimited, so a busy support form that opens hundreds of tickets a week costs the same as a quiet one.

Common questions

How do I create Fluent Support tickets from Gravity Forms?

Start a workflow with Gravity Forms New Form Submission, add Create OR Get Customer Info with the email field, then Create a New Ticket Using Customer with a title and message built from the entry. Test it with a real entry and switch it on.

What is the difference between creating a ticket as customer and as agent?

Create a New Ticket Using Customer opens the ticket in the customer's name, as if they wrote in. Create a New Ticket Using Agent opens it on their behalf, and can also create the customer and a WordPress user, which suits staff logging requests.

Can I open tickets for only some answers on the form?

Yes. Add a Filter after the trigger, for example to continue only when the request type is Support. Other entries stay in Gravity Forms as normal and no ticket is created.

Can I add form answers to a ticket that already exists?

Yes, when the form collects the ticket ID, for example in a hidden field filled from a link. Use Get Specific Ticket to check it, then Reply to Ticket to add the answers to the conversation.

Do uploaded files from the form reach the ticket?

Gravity Forms stores uploads on your site and passes their links in the entry. Put those links in the ticket message so agents can open the files from the ticket.

Did not find your answer? You can browse the help center or ask us directly.

Start automating Gravity Forms and Fluent Support

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

Try FlowMattic free See pricing

30-day money-back guarantee Unlimited workflows and runs Self-hosted

Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Gravity Forms integration 1.0.4, Fluent Support integration 2.1.0.