Connect Fluent Support and ClickUp

Support agents work in Fluent Support, developers work in ClickUp, and bugs get lost in between. FlowMattic connects the two from your WordPress site: tickets that need engineering become tasks in the right list, and when the task moves to done or a developer leaves a note, the customer hears back on their ticket.

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34 triggers 41 actions 5 example workflows 2 ready-made templates Unlimited runs

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When this happens in Fluent Support6 triggers

Do this in ClickUp25 actions

1. TriggerTicket Created

2. ActionCreate Task

When Fluent Support fires Ticket Created, FlowMattic runs Create Task in ClickUp with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Fluent Support and ClickUp workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Ready-made template

Turn each new support ticket into a ClickUp task

The ticket title, customer and first message become a task in the support list, with the ticket number in the name so anyone can trace it back.

Ticket CreatedCreate Task

View the template

Send tickets to the product team's list and tag the ticket

A Router reads the ticket's product, creates the task in that product's ClickUp list and adds an in-development tag to the ticket, so agents can see it has been handed over.

Ticket CreatedRouterCreate TaskAdd Tag to Ticket (Pro)

Ready-made template

Let an AI agent answer replies or escalate to a developer

When a customer replies, an AI Agent step answers questions it can handle from your docs and opens a ClickUp task for anything that needs an engineer.

Customer Replies to a TicketAI AgentRouterReply to TicketCreate Task

View the template

Tell the customer when the fix is done

When the task's status changes to complete, a Text Formatter pulls the ticket number from the task name and a reply on that ticket lets the customer know.

Task Status UpdatedFilterText FormatterReply to Ticket

Pass developer questions back to the ticket

Developers start a task comment with a set word such as customer when they need more detail, and that comment is posted on the ticket so the customer can answer.

Task Comment PostedFilterGet Specific TicketReply to Ticket

Set up: each ticket as a task

By the end, every new Fluent Support ticket creates a task in the ClickUp list you choose.

Connect ClickUp
Add your ClickUp account under Connects in FlowMattic. Fluent Support runs on the same WordPress site and needs no connection.
Trigger on new tickets
Start with Fluent Support Ticket Created and open a test ticket so the fields are captured.
Create the task
Add ClickUp Create Task, choose the list, and put the ticket number at the start of the task name, followed by the title.
Add the details
Map the customer's message and email into the task description, test the step and switch the workflow on.

Import the ready-made template Beginner, about 5 min to set up

From Fluent Support	To ClickUp
Ticket ID and title	Task name
Ticket content	Task description
Customer email	Task description
Priority	Task priority

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

The reverse workflows need the ticket number in the task, so keep it in the task name or description when you create the task.
Add Tag to Ticket (Pro) and Remove a Tag From Ticket (Pro) need Fluent Support Pro.
Reply to Ticket posts as an agent, which the customer sees. Filter developer comments so only the ones meant for the customer are passed on.

Fluent Support

Integration page

Triggers (6)

Ticket CreatedTriggers when a new ticket is created by either customer or agent
Agent Replies to a TicketTriggers when an agent adds a reply to the ticket
Customer Replies to a TicketTriggers when a customer adds a reply to the ticket
Agent Closes a TicketTriggers when an agent closes the ticket
Customer Closes a TicketTriggers when a customer closes the ticket
Ticket DeletedTriggers when a ticket is deleted

Actions (16)

Create a New Ticket Using AgentCreates a new ticket. Using this endpoint you will be able to create a new Customer as well as a WP user
Create a New Ticket Using CustomerCreates a new ticket
Reply to TicketReply to a ticket as a agent
Update Any ReplyUpdate any reply
Add Tag to Ticket (Pro)Add a tag to a ticket
Remove a Tag From Ticket (Pro)Remove a tag from a ticket
Get All TicketsGet all tickets
Get Specific TicketGet specific ticket by ticket id
Delete Ticket(s)Delete a ticket(s) by ticket id(s)
Delete ReplyDelete a reply by response id
Create OR Get Customer InfoCreates a new customer if not exist, or return the existing customer info
Update CustomerUpdate an existing customer
Get Customer By IDGet a specific customer by customer id
Get All CustomersGet all customers
Delete CustomerDelete a customer by customer id
Cleanup Ticket EmbedsClean up embedded attachment files in ticket content from your WordPress media directory

ClickUp

Integration page

Triggers (28)

Task CreatedTriggered when a new task is created
Task UpdatedTriggered when a task is updated
Task DeletedTriggered when a task is deleted
Task Priority UpdatedTriggered when the priority of a task is updated
Task Status UpdatedTriggered when the status of a task is updated
Task Assignee UpdatedTriggered when an assignee is added or removed from a task
Task Due Date UpdatedTriggered when the due date of a task is updated
Task Tag UpdatedTriggered when a tag is added or removed from a task
Task MovedTriggered when a task is moved to a new List
Task Comment PostedTriggered when a comment is added to a task
Task Comment UpdatedTriggered when an existing comment on a task is updated
Task Time Estimate UpdatedTriggered when the time estimate on a task is added or updated
Task Time Tracked UpdatedTriggered when the time tracked on a task is added, updated, or deleted
List CreatedTriggered when a new List is created
List UpdatedTriggered when an existing List is updated
List DeletedTriggered when a List is deleted
Folder CreatedTriggered when a new Folder is created
Folder UpdatedTriggered when an existing Folder is updated
Folder DeletedTriggered when a Folder is deleted
Space CreatedTriggered when a new Space is created
Space UpdatedTriggered when an existing Space is updated
Space DeletedTriggered when a Space is deleted
Goal CreatedTriggered when a new Goal is created
Goal UpdatedTriggered when an existing Goal is updated
Goal DeletedTriggered when a Goal is deleted
Key Result CreatedTriggered when a new Target is created
Key Result UpdatedTriggered when an existing Target is updated
Key Result DeletedTriggered when a Target is deleted

Actions (25)

Create SpaceCreates a new Space
Create FolderCreates a new folder
Create ListCreates a new list
Create TaskCreates a new task
Create Sub TaskCreates a new sub task
Post Task CommentPost a new comment on task
Add Tag to TaskAdds a new tag to task
Create Space TagCreates a new space tag
Create ChecklistCreates a new checklist
Create Checklist ItemCreates a new checklist item
Create GoalCreates a new Goal
Update FolderUpdate an existing Folder
Update ListUpdate an existing Lists
Delete FolderDelete an existing Folder
Delete SpaceDelete an existing Space
Delete ListDelete an existing List
Delete TaskDelete an existing Task
Get Task by Task IDGet the task details
Time TrackedAdd time tracked to task
Update TaskUpdate an existing task
Get TasksGet all tasks from a list
Remove Tag from TaskRemoves a tag from a task
Add Task DependencyAdd a dependency to a task
Delete Task DependencyDelete a dependency from a task
Set Custom Field ValueSet a custom field value on a task

Why run this pair with FlowMattic

Fluent Support and ClickUp connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Both sides stay informed

Agents see a tag when a ticket goes to development, and customers get a reply when the task is done, without anyone copying updates.

Helpdesk on your own site

Fluent Support and FlowMattic both run in WordPress, so ticket content passes to ClickUp from your own server.

No extra cost for busy queues

Runs are unlimited, so a release week with many bug tickets costs the same as a quiet one.

Common questions

Can I send only some tickets to ClickUp?

Yes. Add a Filter after Ticket Created that checks the product, priority or a word in the title, so only tickets that need development become tasks.

Can ClickUp updates reach the customer?

Yes. ClickUp triggers such as Task Status Updated or Task Comment Posted can run Fluent Support Reply to Ticket, as long as the task holds the ticket number.

Can the task priority follow the ticket's priority?

Yes. Map the ticket's priority into Create Task. If your Fluent Support priority names differ from ClickUp's, a Lookup Table can translate one into the other first.

What happens if a ticket is deleted?

Ticket Deleted can start a workflow too. Use Delete Task with the task ID if you stored it, or post a comment on the task so the developer knows.

Did not find your answer? You can browse the help center or ask us directly.

Start automating Fluent Support and ClickUp

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

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Reviewed 23 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Fluent Support integration 2.1.0, ClickUp integration 1.1.1.