Bring your business phone number into Slack. Texts and calls that reach your Twilio number are posted to the channel or person who should handle them, and alerts from other systems can go out as an SMS or a phone call as well as a Slack message. FlowMattic runs it on your own WordPress site.
2 triggers 16 actions 6 example workflows 4 ready-made templates Unlimited runs
When this happens in Twilio2 triggers
Do this in Slack14 actions
1. TriggerIncoming SMS2. ActionSend Channel MessageWhen Twilio fires Incoming SMS, FlowMattic runs Send Channel Message in Slack with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateCustomers text your Twilio number and the message appears in a shared Slack channel with the sender's number, so the whole team can see it and decide who answers.
Incoming SMSSend Channel Message
View the template Front desks and small sales teams get a Slack message with the caller's number for every call, which makes callbacks easy to share out after a busy hour.
Incoming CallSend Channel Message
A Router reads the message text. Texts that mention billing go to the accounts channel, booking texts to the front desk, and everything else to general support.
Incoming SMSRouterSend Channel Message
The sender gets an SMS saying their message arrived, and the person on duty gets a Slack direct message, found by their email, with the text to answer.
Incoming SMSSend SMSFind User by EmailSend Direct Message
Your monitoring tool posts to a FlowMattic webhook. The alert goes to the incidents channel and Twilio calls the on-call phone and reads the message, which wakes people up better than a notification.
WebhookSend Channel MessageCall Phone
Customers sometimes send several long messages. An AI agent turns each into a one-line summary with the likely request, so the channel stays readable and the full text follows below.
Incoming SMSAI AgentSend Channel Message
At the end, every text your Twilio number receives is posted in the Slack channel you pick.
Add a Twilio connection under Connects with the account that owns the phone number.
Add a Slack connection for your workspace and make sure the target channel exists.
Create a workflow with the Twilio Incoming SMS trigger, follow the trigger's instructions to link your number, and text the number once so FlowMattic captures a sample.
Add Slack Send Channel Message, pick the channel, put the sender's number and message text in the message, test it and switch the workflow on.
1. Trigger in Twilio
Incoming SMS
2. Action in Slack
Send Channel Message
Fields mapped from the earlier steps (a typical setup)
| From Twilio | To Slack |
|---|---|
| From number | Message: sender |
| Message body | Message: text |
| To number | Message: which line |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
Twilio and Slack connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Nobody has to watch the Twilio console or one shared phone. Texts and calls show up in Slack with the details needed to act.
FlowMattic runs on your WordPress server with unlimited runs. Twilio still charges for its own messages and calls, but the workflow adds nothing per text.
Slack notifications are easy to miss at night. The same workflow can call or text the on-call person when it matters.
Connect both accounts in FlowMattic, start a workflow with the Twilio Incoming SMS or Incoming Call trigger, and add Slack Send Channel Message. You map the sender and message into the Slack text on the workflow builder.
Not directly, because Slack has no triggers in FlowMattic. A Slack message cannot start a workflow that sends the SMS. Teams usually reply from Twilio or send fixed replies with a Send SMS step.
Yes. Add Twilio Send SMS after the trigger and send a short confirmation to the From number. A Router can give different replies for different keywords.
Yes. Start the workflow with a Webhook, point your monitoring or booking tool at its URL, then add Send Channel Message and Send SMS or Call Phone.
Yes. Use Find User by Email to look up the right teammate in Slack and Send Direct Message to them. A Lookup Table can match phone lines to people.
Did not find your answer? You can browse the help center or ask us directly.
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30-day money-back guarantee Unlimited workflows and runs Self-hosted
Reviewed 23 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Twilio integration 1.0, Slack integration 1.0.
