Plenty of shoppers read WhatsApp long before they open an order email. FlowMattic sends WooCommerce events to the WhatsApp Cloud API, so buyers get order updates, payment nudges and reward codes on the app they check most. It suits stores that sell on mobile, run cash on delivery, or support customers over WhatsApp already.
43 triggers 62 actions 7 example workflows 13 ready-made templates Unlimited runs
When this happens in WooCommerce43 triggers
Do this in WhatsApp Cloud API5 actions
1. TriggerNew Order Created2. ActionSend Template MessageWhen WooCommerce fires New Order Created, FlowMattic runs Send Template Message in WhatsApp Cloud API with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateThe buyer gets a template message with their name, order number and total as soon as the order exists, which cuts down the where-is-my-order questions in the first hour.
New Order CreatedSend Template Message
View the template A Filter keeps only COD orders, the customer is asked on WhatsApp to confirm, and an order note records that the request went out, so packers know which orders are still unconfirmed.
New Order CreatedFilterSend Template MessageAdd Order Note
Once you mark an order completed, the buyer hears about it on WhatsApp, with the shipping details you keep on the order mapped into the template.
Order Status Set to CompletedSend Template Message
Wait an hour, check the cart is still open, then create a one-time coupon and send it over WhatsApp. Shoppers who already finished checkout are skipped by the Filter.
New Cart AbandonmentDelayCheck Cart StatusFilterCreate CouponSend Template Message
When an order fails at payment, a template message with the order's payment link gives the customer an easy second try instead of a silent lost sale.
Order Status Set to FailedSend Template Message
When a customer's total spend crosses the figure you set, FlowMattic creates a coupon, locks it to their email and sends the code on WhatsApp as a thank-you.
Customer Total Spend ThresholdCreate CouponAdd Email(s) to CouponSend Template Message
Product Low Stock sends the product name and remaining quantity to the person who reorders, so popular items get restocked before they sell out.
Product Low StockSend Template Message
At the end, each new WooCommerce order sends the buyer a WhatsApp message built from an approved template.
In your WhatsApp Business account, create an order confirmation template with placeholders for name, order number and total, and wait for it to be approved.
In FlowMattic, open Connects and add a WhatsApp Cloud API connection with your business phone number details.
Create a workflow with WooCommerce and New Order Created, then place a test order so FlowMattic captures its fields.
Add Text Formatter to strip spaces and add the country code, because shoppers type numbers in many formats.
Add Send Template Message, pick the template, map the order fields to its placeholders, test it to your own phone and switch the workflow on.
1. Trigger in WooCommerce
New Order Created
2. Action in WhatsApp Cloud API
Send Template Message
Fields mapped from the earlier steps (a typical setup)
| From WooCommerce | To WhatsApp Cloud API |
|---|---|
| Billing phone | Recipient phone number |
| Billing first name | Template placeholder 1 |
| Order number | Template placeholder 2 |
| Order total | Template placeholder 3 |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
WooCommerce and WhatsApp Cloud API connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
The order data goes from WooCommerce to WhatsApp through FlowMattic on your own WordPress server, not through an outside messaging middleman.
Runs are unlimited, so a flash sale with hundreds of orders sends every confirmation without a per-task bill on top of WhatsApp's own pricing.
Coupons, order notes, cart status and spend totals are all WooCommerce steps in the same workflow, so the message can carry a real code or link.
WhatsApp only lets a business send free text to a person who has an open conversation with it. Order updates are started by your store, so they go out as approved templates with the order details filled into the placeholders.
Send Document Message can deliver a PDF, but only inside an open conversation. A common route is a template message with a link to the invoice, or sending the document after the customer has replied.
Yes. Use the status triggers such as Order Status Set to Processing, Completed or Refunded, one workflow each, with its own template. Or start from Order Updated and use a Router on the status.
No. The Cloud API sends from your business number through Meta's platform. You add that number's details to FlowMattic once in Connects.
Yes. After the Delay, run Check Cart Status and add a Filter so the message is sent only when the cart is still abandoned.
Did not find your answer? You can browse the help center or ask us directly.
WooCommerce and Google Sheets20 shared templates
WooCommerce and Slack18 shared templates
WooCommerce and FluentCRM10 shared templates
WooCommerce and Airtable2 shared templates
WooCommerce and Mailchimp2 shared templates
WooCommerce and WordPress1 shared template
AI AgentsIntegration page
TelegramIntegration pageInstall FlowMattic, connect both accounts and import a template. Every run stays on your own server.
30-day money-back guarantee Unlimited workflows and runs Self-hosted
Reviewed 23 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. WooCommerce integration 2.2.2, WhatsApp Cloud API integration 1.0.1.
