Support and marketing see the same customers but rarely share notes. FlowMattic connects ThriveDesk to Mailchimp so conversation status, tags and inbox moves become member tags and notes. Marketing can then leave out people with an open problem, or follow up with people who asked about buying, from workflows on your WordPress site.
14 triggers 16 actions 6 example workflows 11 ready-made templates Unlimited runs
When this happens in ThriveDesk8 triggers
Do this in Mailchimp16 actions
1. TriggerConversation Status Updated2. ActionAdd Member TagWhen ThriveDesk fires Conversation Status Updated, FlowMattic runs Add Member Tag in Mailchimp with the data from that event.
You build this in the FlowMattic workflow builder on your own site. See the setup steps
Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.
Ready-made templateOpen, pending and closed become tags on the customer's member record, so marketing can segment people by where they are in their support journey.
Conversation Status UpdatedAdd Member Tag
View the template A new conversation adds an open-ticket tag to the member. Exclude that tag from campaigns, and nobody waiting on a fix gets a sales email in the meantime.
New Conversation CreatedAdd Member Tag
A Filter lets through only conversations that become closed and removes the tag, so the customer returns to your normal campaigns on their own.
Conversation Status UpdatedFilterRemove Member Tag
A Router reads the conversation's tags. Feature requests, refund requests and bug reports each add their own member tag, so you can email the people who asked for a feature once it ships.
Conversation Tags Added/UpdatedRouterAdd Member Tag
When a conversation is moved into your sales inbox, a Filter checks the inbox and the person is added to a prospects list for the launch and offer emails they asked about.
Conversation MovedFilterAdd New Member
When an agent adds a note that contains a marker word, a Filter catches it and the note is added to the Mailchimp member, so marketing sees context like a planned upgrade.
Note Added to ConversationFilterAdd Member Note
At the end, every status change on a ThriveDesk conversation adds a matching tag to the customer in Mailchimp.
In FlowMattic, add your ThriveDesk account under Connects.
Add a Mailchimp connection with the account that owns the audience you segment.
Create a workflow with Conversation Status Updated and change a test conversation's status so FlowMattic captures the data.
Add Mailchimp's Add Member Tag, pick the audience, map the customer's email and build the tag from the status, then test it and switch the workflow on.
1. Trigger in ThriveDesk
Conversation Status Updated
2. Action in Mailchimp
Add Member Tag
Fields mapped from the earlier steps (a typical setup)
| From ThriveDesk | To Mailchimp |
|---|---|
| Customer email | Member email |
| Conversation status | Tag name |
A trigger starts a workflow. An action is something FlowMattic does in the app as a step.
ThriveDesk and Mailchimp connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.
Tags from real conversations let you leave out unhappy customers and reach the ones who asked for something.
Runs are unlimited, so tagging every status change on every conversation adds no cost as volume grows.
Data moves from ThriveDesk to Mailchimp through your own WordPress site, not through another company's automation account.
Yes. The workflow library has templates that run an email verification app between New Conversation Created and Add New Member, so only valid addresses join your list.
No. ThriveDesk has no actions in FlowMattic, so Mailchimp events cannot change conversations. Workflows only run from ThriveDesk to Mailchimp.
Yes. Agent Replies to Conversation and Customer Replies to Conversation are both triggers, so you can add or remove a member tag on either.
Yes, if that is your policy. Route on the conversation tag and run Delete List Member, though most teams prefer a tag so the history stays.
Did not find your answer? You can browse the help center or ask us directly.
Mailchimp and FluentCRM7 shared templates
Mailchimp and WordPress7 shared templates
Mailchimp and Slack5 shared templates
Mailchimp and Fluent Forms5 shared templates
Mailchimp and Google Sheets3 shared templates
Mailchimp and Facebook Lead Ads2 shared templates
Mailchimp and LearnDash2 shared templates
Mailchimp and WooCommerce2 shared templatesInstall FlowMattic, connect both accounts and import a template. Every run stays on your own server.
30-day money-back guarantee Unlimited workflows and runs Self-hosted
Reviewed 23 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. ThriveDesk integration 1.0, Mailchimp integration 2.1.0.
