Connect Jotform and Twilio

Turn Jotform submissions into texts and calls through your Twilio number. You get an SMS for each new submission, respondents get a confirmation, urgent requests ring the person on call and appointment forms send a reminder the day before. FlowMattic runs it on your WordPress site, so service businesses can answer requests from a phone.

Try FlowMattic free See example workflows

3 triggers 2 actions 6 example workflows 2 ready-made templates Unlimited runs

Try a pairing

When this happens in Jotform1 trigger

Do this in Twilio2 actions

1. TriggerNew Form Submission

2. ActionSend SMS

When Jotform fires New Form Submission, FlowMattic runs Send SMS in Twilio with the data from that event.

You build this in the FlowMattic workflow builder on your own site. See the setup steps

Jotform and Twilio workflows you can build

Each one uses only triggers and actions the two integrations ship today, plus FlowMattic's own tools. Where the library has a ready-made template, import it instead of building from scratch.

Ready-made template

Text yourself every new Jotform submission

Owners who are out on jobs get the name, phone and request by SMS as each form comes in, without checking email or the Jotform inbox.

New Form SubmissionSend SMS

View the template

Confirm the request to the respondent by SMS

People who book a visit or a quote get a short text saying their request arrived and when to expect a reply. Text Formatter adds the country code to the number they typed.

New Form SubmissionText FormatterSend SMS

Ring the on-call technician for emergency requests

A Router reads the urgency question on a maintenance or repair form. Emergencies place a Twilio call that reads the address aloud, while routine jobs only get a text.

New Form SubmissionRouterCall Phone

Fast-track leads who want to buy this month

Sales forms that ask about timing can split the hot leads off with a Branch. Those leads trigger an SMS to the sales lead, and the rest follow your usual process.

New Form SubmissionBranchSend SMS

Send the right staff member each type of request

A Lookup Table matches the service chosen on the form to a staff phone number, so plumbing, electrical and cleaning requests each reach the person who does that work.

New Form SubmissionLookup TableSend SMS

Text a reminder the day before the chosen appointment

Appointment request forms collect a date. Date/Time Formatter works out the day before, a Delay waits until then, and the respondent gets a reminder text.

New Form SubmissionDate/Time FormatterDelaySend SMS

Set up: an SMS for each submission

At the end, your phone gets a text from your Twilio number for every new submission of the form you choose.

Connect both accounts
Under Connects, add Jotform with your API key and Twilio with your account details and sending number.
Pick the form
Create a workflow with Jotform New Form Submission, choose the form and submit a test entry so FlowMattic captures the answers.
Write the text
Add Twilio Send SMS, choose your Twilio number as the sender, enter your mobile number and write a short message with the name, phone and request.
Test and switch on
Test the step, check the text arrives on your phone, then switch the workflow on.

Import the ready-made template Beginner, about 5 min to set up

From Jotform	To Twilio
Full name	SMS: from
Phone number	SMS: call back on
Service requested	SMS: request
Preferred date	SMS: when

Triggers and actions in this pair

A trigger starts a workflow. An action is something FlowMattic does in the app as a step.

Good to know

Every workflow here starts from a Jotform submission, so data goes from Jotform to Twilio. A reply to your Twilio number can start another workflow but cannot change the submission.
Jotform's phone field can send the area code and number separately or in local format. Join and format them with Text Formatter before texting the respondent.
Twilio trial accounts can only send to numbers you have verified, so test the respondent texts after upgrading or with a verified number.
Only text respondents who agreed to it. Add a consent checkbox to the form and a Filter on it before any message to them.

Jotform

Integration page

Triggers (1)

New Form SubmissionTriggers when new form submission is received

Twilio

Integration page

Triggers (2)

Incoming SMSTriggers when an SMS is received
Incoming CallTriggers when a call is received

Actions (2)

Send SMSSend SMS to a number using Twilio
Call PhoneCall a phone number to say any message

Why run this pair with FlowMattic

Jotform and Twilio connect through FlowMattic on your own site, with no separate automation account in the middle and no charge per run.

Requests answered from the van

Texts and calls reach staff who are away from a computer, which is where most service requests go unanswered.

One form, the right person

Routers and lookup tables send each request to whoever handles it, instead of copying every text to the whole team.

Pay Twilio, not per workflow run

FlowMattic runs on your WordPress site with unlimited runs, so the only cost per message is Twilio's own rate.

Common questions

Can Jotform send an SMS when a form is submitted?

Yes, through Twilio. Start a workflow with Jotform New Form Submission and add Twilio Send SMS. Write the message with the answers you need and send it to your own number or the respondent's.

Can the person who filled in the form get a text too?

Yes. Use the phone answer as the recipient in Send SMS. Format it with the country code first and only send when the respondent ticked a box agreeing to texts.

Can an urgent request call me instead of texting?

Yes. Add a Router on the urgency answer and use Twilio Call Phone on the urgent path. The call reads out the message you write, such as the address and problem.

Can I send texts to different people based on the answers?

Yes. A Lookup Table matches an answer, such as the service or area, to a phone number, and Send SMS uses the matched number. Change the table when staff change.

Do replies to my Twilio number come back into Jotform?

Not with these workflows, which only run from Jotform to Twilio. Twilio's Incoming SMS trigger can start a separate workflow, for example to forward replies to you or log them in a sheet.

Did not find your answer? You can browse the help center or ask us directly.

Start automating Jotform and Twilio

Install FlowMattic, connect both accounts and import a template. Every run stays on your own server.

Try FlowMattic free See pricing

30-day money-back guarantee Unlimited workflows and runs Self-hosted

Reviewed 27 Oct 2026. The example workflows are written with AI from the real triggers and actions of both integrations and checked against them. Jotform integration 1.0, Twilio integration 1.0.